Notice of Shipping and Delivery Suspensions and Delays for Some Orders Due to the Kumamoto Earthquake

Notice of Shipping and Delivery Suspensions and Delays for Some Orders Due to the Kumamoto Earthquake

Updated: July 29, 2026, 16:00

Dear Customers,

Due to the Kumamoto earthquake on July 8, 2026, Sagawa Express has temporarily suspended parcel acceptance and delivery services in some affected areas. The impact on local roads and logistics networks may also delay the shipment or delivery of some orders.

Areas where shipping and delivery are suspended

The following areas in Kumamoto Prefecture:

  • Minami Ward, Kumamoto City: Jonan-machi and Tomiai-machi

  • Yatsushiro City

  • Uto City

  • Uki City

  • Shimomashiki District

  • Yatsushiro District

Orders addressed to the areas above cannot be shipped or delivered as usual for the time being. Parcels that have already shipped may be held at a delivery office until services resume.

Orders that may be delayed

Transportation delays may affect the following orders:

  • Orders from anywhere in Japan to affected areas in Kumamoto Prefecture

  • Orders from the Kyushu region to anywhere in Japan

Even if an order is already marked “Shipped,” tracking information or delivery-status updates may be delayed, and the expected delivery date may change.

How orders will be handled

Unshipped affected orders may be held until logistics services resume. Orders that have already shipped will be delivered according to the carrier’s latest logistics information.

Affected areas, service suspensions, and expected delivery dates may change at any time depending on the disaster situation and traffic restrictions. We will continue monitoring the recovery of logistics services and update related information as it becomes available.

We sincerely apologize for the significant inconvenience caused and appreciate your understanding.

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