Shipping policy

Order Processing Time

• Except for products with special markings, orders for regular products will be shipped on the day of order confirmation or by the next business day. Business days are Monday through Friday (excluding weekends and public holidays).
  
  
• Pre-order & Custom Order Shipping Information
  Pre-orders: Please refer to the estimated shipping time stated on the product page. We will arrange production and shipment within that timeframe.
  Custom Orders: As these require manufacturing accessories based on your personalized needs, the estimated shipping time is 10-30 business days after order confirmation (specific dates are based on the product page or order confirmation email), subject to factory production cycles, yield rates, and supply chain factors. We will do our best to ship on time. If delays occur due to force majeure (such as raw material shortages or peak holiday seasons), we will notify you promptly via email or customer service.
  
  
• Shipping operations are suspended on Sundays and public holidays.

Shipping Costs & Delivery Time Estimates

• Shipping costs vary depending on your region. Please check the specific shipping cost at order confirmation.
• Estimated Delivery Time Reference:
  Most of Asia: 7-15 business days after shipment
  North America/Europe: 10-20 business days
  South America/Oceania/Remote Areas: 15-30 business days or longer
  
• Note: These are estimates and not guarantees. They may be affected by customs, clearance procedures, and local logistics conditions.
  *Does not include customs delays (customs inspections for international orders typically cause an additional 7-30 day delay).*
• Please note: If multiple orders are placed simultaneously when stock is low, it may be possible to complete an order even after stock runs out. This may result in shipping delays. Your understanding is appreciated.

Shipping Destinations

• Asia:
  Taiwan (China), Hong Kong (China), Macau (China), Afghanistan, United Arab Emirates, Oman, Kazakhstan, Kyrgyzstan, Qatar, Mongolia, Cyprus, Turkey, Israel, India, Bangladesh, Saudi Arabia, Indonesia, Pakistan, Bahrain, Georgia, Kuwait, Sri Lanka, Uzbekistan, Azerbaijan, Lebanon, Armenia, Philippines, South Korea, Cambodia, Laos, Maldives, Malaysia, Myanmar, Thailand, Singapore, Vietnam
  
  
• Europe:
  Albania, Ireland, Estonia, Austria, Belarus, Bulgaria, Belgium, Iceland, Poland, Denmark, Germany, Russia, France, Finland, Netherlands, Croatia, Latvia, Luxembourg, Romania, Malta, Norway, Portugal, Switzerland, Serbia, Slovakia, Slovenia, Ukraine, Spain, Greece, Hungary, Italy, United Kingdom
  
  
• South America:
  Argentina, Brazil, Colombia, Peru, Uruguay, Chile
  
  
• Oceania:
  New Zealand, Australia
  
  
• North America:
  Canada, United States
  
  
• Africa:
  Réunion

Package Tracking

• When your order ships, we will send an email containing the tracking number to your registered email address. For shipments from our China warehouse, it may take approximately 5-7 days for the tracking number to become active.
  
• During peak seasons or holidays, updates may take longer.
  
• If the tracking information is still unavailable more than one week after shipment, please contact us. We will check and provide an update.

Taxes & Duties

Customs duties and consumption taxes in some regions are the responsibility of the customer. Please contact customer service for inquiries before purchasing.

Other Shipping Information

• The customer is responsible for any delivery failures, returns, or re-delivery costs resulting from incorrect or incomplete recipient addresses, or changes to the address after shipment.
• If the package is lost or severely damaged during transit, please contact us within 3 days of receipt with relevant photos, and we will assist in handling the issue.
• If a package is returned due to refusal of delivery, failure to pick up within the collection period, or non-payment of customs duties, the customer is responsible for the round-trip shipping costs.
• Delivery delays may occur due to force majeure events such as natural disasters, strikes, customs regulations, or changes in international situations.

If you have any questions, please contact customer service: tikitakasup@gmail.com