CONTACT
Contact
Please feel free to contact us about products, orders, custom requests, or after-sales support.
Contact Form
Enter required information and submit
Please complete the required fields. For product inquiries, including the product name or model will help us assist you more smoothly.
Responses and Hours
Response times and closure days
We generally reply within 1–2 business days.
We review inquiries submitted through the contact page and respond in the order received.
Business hours: Weekdays, 9:00–18:00 (China time)
We are closed on public holidays in China.
If you cannot find our reply, please check your spam folder and verify the email address you entered.
Email Support
Contact us directly
Order Help
Order number and custom data
Please provide your order number and product name
If you have already placed an order, please provide the order number shown in your confirmation email, the product name or model, and details of your inquiry.
About Custom Data
Please upload your custom data through the form by following the instructions on the product page.
Returns and Parts Support
Deadlines and information to include
Overseas Initial Defects or Shipping Damage: Contact Us Within 7 Days for Parts Support
Send the product name, a description of the issue, and any available images or videos through the form or by email. For overseas defect claims, support is provided by shipping replacement or repair parts. Covered parts are free. For initial defects reported within 7 days after receipt, the store pays parts shipping; under the regular 90-day warranty from purchase, the customer pays shipping for parts.
Details on Returns, Initial Defects, and WarrantyManuals and Product Support
The deadlines, fees, and remedies described here are the store’s return and warranty conditions. They do not limit rights available to you under applicable law, including claims concerning goods that do not conform to the contract. If these conditions differ from applicable law, the law prevails.