Returns, Defects, and Overseas Parts Support

Returns for Reasons Attributable to the Customer

• Contact us within 7 days of receiving the item.
• Only unopened and unused items are eligible. The same conditions apply to accidental purchases.
• The return fee is 20% of the product price.
• The customer is responsible for the return shipping cost.
• Used items, items showing signs of use, and customized items cannot be returned.

After 7 days from receipt, we cannot accept a return, even for a defective item.

The deadlines, fees, and remedies described here are the store’s return and warranty conditions. They do not limit rights available to you under applicable law, including claims concerning goods that do not conform to the contract. If these conditions differ from applicable law, the law prevails.

Overseas Initial Defects, Shipping Damage, and Parts Support

Contact us within 7 days of receiving the item.

• If the issue can be resolved with the included replacement part, it will not be treated as an initial defect.
• For regular items, severe damage that makes the product unusable or a major malfunction is handled by shipping replacement or repair parts. Defect claims do not qualify for whole-product replacement, returns, or refunds.
• For minor issues with regular items, we will send replacement or repair parts. Defect claims do not qualify for whole-product replacement, returns, or refunds.
• For customized items, both major and minor issues are handled by shipping replacement or repair parts.
• Minor scratches that do not affect use are not eligible for initial-defect or return handling.

For initial defects reported within 7 days after receipt, we cover shipping for replacement or repair parts.

The deadlines, fees, and remedies described here are the store’s return and warranty conditions. They do not limit rights available to you under applicable law, including claims concerning goods that do not conform to the contract. If these conditions differ from applicable law, the law prevails.

Customized Items: Parts Support

Returns for reasons attributable to the customer are not accepted. For initial defects, customized items are handled by shipping replacement or repair parts; whole-product replacement, returns, and refunds are not available for defect claims.

The deadlines, fees, and remedies described here are the store’s return and warranty conditions. They do not limit rights available to you under applicable law, including claims concerning goods that do not conform to the contract. If these conditions differ from applicable law, the law prevails.

• We provide a 90-day warranty from the purchase date, with covered replacement and repair parts supplied free of charge.
• For replacement or repair parts sent under the regular 90-day warranty, the customer pays shipping costs.
• Buttons are covered by the warranty only for initial defects.
• Failures within the 90-day warranty period are handled by shipping replacement or repair parts. Returns and refunds for failures are not available.
• Failures caused by modification are not covered by the warranty.

Failures reported more than 7 days after receipt are handled under the 90-day warranty above, subject to its terms. Covered parts are free; the customer pays shipping under the regular warranty. For initial defects reported within 7 days after receipt, we cover shipping for parts.

The deadlines, fees, and remedies described here are the store’s return and warranty conditions. They do not limit rights available to you under applicable law, including claims concerning goods that do not conform to the contract. If these conditions differ from applicable law, the law prevails.