GUIDE
User Guide
This guide brings together the essential information you need to shop with confidence at TIKITAKA FTG, from placing an order and delivery through after-sales support.
Orders & Payment
How to Order and Payment Methods
Payment Methods
Available payment methods depend on your order and delivery destination. Review the options available to you at checkout.
About Your Order
Once payment is complete, cancellations, changes to order details, and changes to custom specifications at the customer's request are not available.
The deadlines, fees, and remedies described here are the store’s return and warranty conditions. They do not limit rights available to you under applicable law, including claims concerning goods that do not conform to the contract. If these conditions differ from applicable law, the law prevails.
Dispatch & Shipping Fees
Dispatch Time, Shipping Fees, and Delivery Time
Dispatch Time
Regular items ship on the same day or within 2 business days after payment is confirmed.
Business days: Monday–Friday (closed on Saturdays, Sundays, and public holidays).
Estimated Delivery Time After Dispatch
After dispatch, estimated delivery for international orders is 8–20 days, depending on the destination country. This is an estimate, not a guaranteed delivery time.
For shipments from the China warehouse, tracking information takes about 4–5 days after dispatch to appear.
International shipping
International shipping rates vary by destination and are shown during checkout.
Available delivery options depend on the destination and order. Review the methods available at checkout, including whether someone must be present to receive the order.
In some destinations, customers may be responsible for import duties, taxes, or other import charges.
Custom Orders
Lead Time, Data Submission, and Important Notes
Lead Time
The lead time for standard custom orders is 7–28 calendar days, averaging about 14 days.
Timing varies depending on the model and order volume. Delivery time after dispatch is additional.
For made-to-order items such as Elite and R1A, check the lead time shown on each product page. The dispatch time for regular items and the standard custom-order lead time do not apply.
Submitting Custom Data
Upload your custom data in the attachment field on the product page when you place your order. The order cannot be placed without uploading the data.
Follow the instructions in the current customization tool to create and export your data. Data that has already been attached cannot be changed later by email.
Customer Returns and Defect Parts Support
Customer-return terms and parts support for defect issues
Returns for Reasons Attributable to the Customer
- Contact us within 7 days of receiving the item.
- Only unopened and unused items are eligible. The same conditions apply to accidental purchases.
- The return fee is 20% of the product price.
- The customer is responsible for the return shipping cost.
- Used items, items showing signs of use, and customized items cannot be returned.
After 7 days from receipt, we cannot accept a return, even for a defective item.
The deadlines, fees, and remedies described here are the store’s return and warranty conditions. They do not limit rights available to you under applicable law, including claims concerning goods that do not conform to the contract. If these conditions differ from applicable law, the law prevails.
Overseas Initial Defects, Shipping Damage, and Parts Support
Contact us within 7 days of receiving the item.
- If the issue can be resolved with the included replacement part, it will not be treated as an initial defect.
- For regular items, severe damage that makes the product unusable or a major malfunction is handled by shipping replacement or repair parts. Defect claims do not qualify for whole-product replacement, returns, or refunds.
- For minor issues with regular items, we will send replacement or repair parts. Defect claims do not qualify for whole-product replacement, returns, or refunds.
- For customized items, both major and minor issues are handled by shipping replacement or repair parts.
- Minor scratches that do not affect use are not eligible for initial-defect or return handling.
For initial defects reported within 7 days after receipt, we cover shipping for replacement or repair parts.
The deadlines, fees, and remedies described here are the store’s return and warranty conditions. They do not limit rights available to you under applicable law, including claims concerning goods that do not conform to the contract. If these conditions differ from applicable law, the law prevails.
Warranty and Parts Support
90-day period, covered parts, and shipping costs
- We provide a 90-day warranty from the purchase date, with covered replacement and repair parts supplied free of charge.
- For replacement or repair parts sent under the regular 90-day warranty, the customer pays shipping costs.
- Buttons are covered by the warranty only for initial defects.
- Failures within the 90-day warranty period are handled by shipping replacement or repair parts. Returns and refunds for failures are not available.
- Failures caused by modification are not covered by the warranty.
Failures reported more than 7 days after receipt are handled under the 90-day warranty above, subject to its terms. Covered parts are free; the customer pays shipping under the regular warranty. For initial defects reported within 7 days after receipt, we cover shipping for parts.
The deadlines, fees, and remedies described here are the store’s return and warranty conditions. They do not limit rights available to you under applicable law, including claims concerning goods that do not conform to the contract. If these conditions differ from applicable law, the law prevails.
Contact Us
Contact Details and Support Hours
Email Inquiries
tikitakasup@gmail.comSupport Hours
Weekdays, 9:00–18:00 China time / Closed on Chinese public holidays
We generally reply to messages sent through the contact page within 1–2 business days.