Frequently Asked Questions (FAQ)

Shipping

Q. When will my order ship?
A. After we confirm your order, we ship the same day to the next business day (closed on Sundays and public holidays). Delivery within Japan usually takes about 2 to 6 days. For some items such as custom products, the production time listed on each product page takes priority.

Q. How much is shipping?
A. Shipping within Japan is a flat ¥880 (an additional remote-area delivery fee of ¥3,000 applies to the Okinawa region). We cover customs duties and consumption tax, so no additional taxes will be charged to you.

Payment

Q. What payment methods are available?
A. You can use credit cards (Visa / Master / Amex / JCB / Discover / Diners Club / Maestro / UnionPay), PayPal, Google Pay, and Apple Pay. Card payments are processed through the payment provider Airwallex, so your card information is never sent directly to us. Please note that installment payments are not available.

Warranty & Repairs

Q. Is there a warranty?
A. We offer a 90-day free repair warranty from the date of purchase. Failures caused by excessive load, improper use, or modification, as well as wear from normal use, are not covered. For buttons, only initial defects are covered. We also support TIKITAKA FTG products purchased outside our store (warranty terms follow the policies of the site where you purchased).

Q. Who pays shipping for repairs?
A. Round-trip shipping for repairs is the customer's responsibility. Repairs outside the warranty period are handled for a fee.

Returns, Exchanges & Cancellations

Q. Can I return or exchange an item?
A. If an item is defective or was shipped in error, please contact customer support within 7 days of arrival (we cover shipping in this case). Returns and exchanges for customer reasons are limited to unopened, unused items, and you will be responsible for the return shipping and a fee of 20% of the product price. After payment is completed, we do not accept cancellations for customer reasons or exchanges for mistaken purchases.

Compatibility & Usage

Q. Which devices are supported?
A. We support PS5 / PS4, PC, Nintendo Switch / Switch 2, and more. For setup instructions for each device, please refer to the dedicated guide pages (“How to set up for use with PS5/PS4” and “About Nintendo Switch support”).

Q. Can I customize the top plate or button layout?
A. On supported models, you can customize the button layout and top-plate design. If you purchase a custom layout, please email your custom file and order number to customer support. Please check the product page for the production time.

Contact

If you have any questions or requests, please feel free to contact us.
Email: tikitakasup@gmail.com
Phone: 03-6824-7566 (weekdays 9:00–17:00 / closed on weekends and holidays)