TIKITAKA FTG PlusD Series Aluminum Frame Version PlusD16

Before placing your order, review the model, compatible platforms, selected options, and the terms below.

Custom orders

Confirm that the model and options support your customization, then upload the custom data through the attachment field on the product page when placing your order. The order cannot be placed without uploading the data. Follow the current customizer instructions to create and export the data.

Files attached when placing an order cannot be changed later by email.

Returns for reasons attributable to the customer

Unopened and unused items are eligible if you contact us within 7 days after receipt. You are responsible for a return fee of 20% of the product price and for shipping costs. The same terms apply to accidental purchases.

We cannot accept returns for reasons attributable to the customer for used items, items showing signs of use, or customized products.

Initial Defects and Overseas Parts Support

Please contact us within 7 days after receipt with a description of the issue and images or video that show it. For standard products with severe damage that makes the item unusable or a major malfunction, we will ship replacement or repair parts. Defect claims are not eligible for whole-product replacement, returns, or refunds.

For minor issues with standard products, we will ship replacement or repair parts; whole-product replacement, returns, and refunds for defect claims are not available. For customized products, defects of any severity are handled by shipping replacement or repair parts.

If an included replacement part resolves the issue, it is not treated as an initial defect. Minor scratches that do not affect use remain excluded from initial-defect and customer-requested return coverage. For initial defects reported within 7 days after receipt, the store pays shipping for replacement or repair parts.

90-Day Warranty and Overseas Parts Support

The warranty period is 90 days from the purchase date. Covered replacement and repair parts are free. Under the regular warranty, the customer pays shipping for parts. Buttons are covered only for initial defects, and failures caused by modifications are not covered.

Failures reported more than 7 days after receipt are handled by shipping replacement or repair parts under the 90-day warranty, subject to its terms. Returns and refunds for failures are not available.

The time before dispatch and the estimated delivery time after dispatch are separate. If a product page states a specific lead time, follow that information.

Standard products

After payment is confirmed, we ship on the same day or within 2 business days.
Shipping operations: Monday–Friday (closed on Saturdays, Sundays, and public holidays).

General custom orders

Allow 7–28 calendar days (about 14 days on average). Timing varies by model and order volume. Delivery time after dispatch is additional.

Made-to-order products

For made-to-order products such as Elite and R1A, check the specific lead time on each product page. The estimates for standard products and general custom orders do not apply.

Estimated delivery after dispatch

After dispatch, estimated delivery for international orders is 8–20 days, depending on the destination country. This is an estimate, not a guaranteed delivery time.

For shipments from the China warehouse, tracking information may take about 4–5 days after dispatch to appear.

International shipping

Check the current shipping destinations and rates shown during checkout.

• International shipping rates vary by destination and are shown during checkout.
• In some destinations, customers may be responsible for import duties, taxes, or other import charges.

Delivery options

Available delivery options depend on the destination and order. Review the methods available at checkout, including whether someone must be present to receive the order.

If your order ships in separate packages, check the shipping costs and delivery options for each package.

Available payment methods depend on your delivery destination. Please review the options available for your order at checkout.

Here are answers to common questions before you buy. Specifications vary by product, so check the product description and selected options.